FAQ

WHAT IS THE ORIGIN OF MOOG?

Born in Paris, the fashion capital of the world, moog Provides must-have fashion-combining scrumptious materials dazzling Swarovski Elements Such As Italian and python leather in the latest fashion colors. Moog watches do not go unnoticed.

IN WHICH COUNTRIES ARE DISTRIBUTED MOOG WATCHES?

Moog watches are mostly distributed in Asia, USA, Middle East and Australia.
Recently, the brand is Being Developed in Europe and Eastern Europe, principally in Russia and Ukraine. 

WHERE ARE MANUFACTURED MOOG WATCHES?

Very Committed to French watch-making know-how and history, moog products are Primarily Produced and assembled in France. We mostly use Ronda movement Developed in Switzerland.

HOW CAN I RETURN OR EXCHANGE MY WATCH

From the moment you spot your order, you-have 14 business days after the receipt of the goods ordered to return or exchange your product if It Does not meet your expectations. To do this, please Refer to ARTICLE 8 - RIGHT OF WITHDRAWAL of General Conditions of Sale.
Please Provide your original order number with the parcel and send it to the Following address:

HEXAGON SARL
Customer Services Department
38, Hermitage Alley
93340 LE RAINCY
FRANCE

We advise you to pack your watch with as much care as possible to (send it in the original packaging if possible) to Avoid shock and damages During the shipping. Upon receipt, we will proceed with a refund or pay you the difference if your replacement choice Was more expensive Compared to your initial order. The calculation is based on the price of the watch with taxes, excluding the shipping costs.

 

HOW LONG IS THE WARRANTY AND WHAT ARE THE CONDITIONS?

A moog owner HAS international year two year warranty starting from the day of purchase.
The guarantee certificate, and if possible, the receipt, must be sent along with the watch for Any repair.

This warranty covers manufacturing defects and the movement's good working order. This Warranty Does not Cover the battery life, normal wear and tear of the materials, the strap, the glass, the watch box, peeling of the plating and Any damages resulting and from negligence, shocks, accidents, Lack of care, failure to follow operating Supplied by us instructions, improper use or action done by a third party not authorized by Moog.

The terms of this Warranty Does not affect the customer's rights for an appeal in Any Way if the customer Thinks That There are hidden Some misconceptions in according with the Article 1641 of the Civil Code.

WHAT IS QUARTZ WATCH?

Quartz watches are simply watches are battery powered That, more or SPECIFICALLY, uses an electronic oscillator powered by a quartz crystal to create an extremely accurate measurement of time.

HOW LONG DOES A WATCH BATTERY LAST?

It depends on the kind of the watch, dimensions and capacity of the battery, the size and weight of hands, and the amount of energy required by the different functions of the movement. In MOST cases, a battery in a brand new quartz watch with basic functions on time and date May last up to three years.

WHAT IS A MECHANICAL WATCH?

A mechanical watch is a watch That uses a mechanical movement to measure the passing of time, as Opposed to modern quartz watches qui function Electronically. It is driven by a spring (called Expired a mainspring) qui must be wound Periodically. Its strength is Transmitted through a series of gears to power the balance wheel (a weighted wheel qui oscillates back and forth at a constant rate).

WHAT IS THE POWER RESERVED FOR A SELF-WINDING MECHANICAL WATCH MOOG?

The functioning of a self-winding mechanical movement depends on the wrist movements of the wearer. When fully wound, a watch will usually-have a power reserve of around 48 hours.

WHAT ARE THE RULES FOR WATERPROOFING A WATCH?

The resistance of a watch is always shown on the back of the box. So if no indication is Given, your watch is not waterproof.
The measure of waterproofing is specified through the meters unit:
- 30 meters water resistant watch Does not allow immersion and can not bear more than the occasional splashes. That's why we advise you to remove your watch before Any Contact with water: washing hands, cleaning dishes.
- At 50 meters water resistant watch will allow you to immerse it goal with a reasonable use in the bathroom tub or a pool Without Any diving. Please be aware That a direct jet from a shower or a tap Directly on the glass or the push buttons May be the equivalent of 50 meters water pressure and your watch May Then take the water.
- A 100 meters water resistant watch will not take and will resist water immersions Even When used During water sports.
- At 200 meters water resistant watch can be used in deep water while scuba diving, jet skiing, or diving.

WHAT ARE THE SPECIFIC FEATURES OF TIME TO CHANGE COLLECTION?

Based on the fact That a woman Acquires a watch for ict functions on as well as icts color and the material of her band, moog cam up with an innovative concept Where one can exchange the straps / bands of the watch at will, DEPENDING ON seasonor mood . You can choose your own combination by purchasing the watch box of your choice and pairing it with'any of the 100 different bands in every color of the rainbow.

WHERE DO THE CRYSTALS ON MOOG WATCHES COME FROM?

We only use Swarovski elements for our watches.

ARE MOOG'S GOLD WATCHES MADE OF SOLID GOLD OR THEY ARE GOLD-PLATED?

All moog watches (gold and rose gold) are gold-plated.

DOES MOOG's STAINLESS STEEL WATCHES CONTAIN NICKEL?

No, the stainless steel used by moog Does contenir nickel.

HOW CAN I LOOK AFTER MY WATCH TO MAKE IT LAST?

Magnetic fields : unless your OMEGA watch is equipped with a Master Co-Axial Chronometer movement, resistant to magnetic fields Greater than 1.5 Tesla (15,000 Gauss), we recommend That You AVOID Exposing it to Powerful magnetic fields Such As loudspeakers, refrigerators, some handbag clasps, I-pad boxes etc. Diving in the sea : always rinse your watch with warm water Afterwards. Please note: we recommend That You-have the water resistance of your watch checked once a year by an authorized OMEGA Service Center. Shocks : Thermal whether or --other, avoid 'em. Crown : screw it in Carefully to Ensure That no water Enters the mechanism. Cleaning : for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying. Chemical products : direct Avoid contact with solvents, detergents, perfumes, cosmetic products etc., since May They damage the bracelet, the case or the gaskets. temperatures : avoid extreme temperatures (above 60C, 140F gold, below 0C, or 32F) extreme temperature or exchange.

WHAT IS THE PRICE RANGE FOR WATCHES MOOG?

The price varies from 90 Euros to 510 Euros for a diamond watch. The average price is about 150 Euros.

WHERE CAN WE BUY WATCHES MOOG?

The Easiest and fastest way is to buy a watch on the website www.moog-paris.com . You can personalize your watch-even via the website.

IS IT POSSIBLE TO WATCH A SHIP OUTSIDE OF FRANCE?

We ship our orders via Letter Max, Colissimo, gold Package Prio. The choice of forwarder depends upon the country Where the order is to be shipped.