Presenting Moog Paris

 

What is behind the story of Moog Paris?

Born in Paris, the fashion capital of the world, Moog Paris creates timeless, elaborated and modern watches that do not go unnoticed.

Manufactured in France, Moog Paris offers unique timepieces and uses highly sophisticated materials, such as Swarovski elements, Italian leather and mineral glass.

 

Where are Moog watches manufactured?

Being very committed to French watch-making know-how and heritage, Moog timepieces are produced and assembled primarily in France. Moog Paris watches mostly use Swiss Ronda movement.

 

What are the specific features of Time to Change collection?

Time to Change collection was created for women who adore changing their outfits. The patented system of pivoting loops enables the perfect fit on your wrist. With the broadest range of interchangeable straps, the number of combinations is endless.

What are the specific features of Night & Day collection?

Night & Day collection was designed for women who are always on the move and who love new adventures. The watch elegantly combines the beauty and utility by showing the dual time with a shiny Swarovski crystal. It turns white when it is day-time and black – during the night.

 

Watch specifications

 

What Crystals does Moog Paris use?

We only use Swarovski elements for our watches.

 

What is a quartz watch?

Quartz watches are battery powered. More specifically, a quartz watch has an electronic oscillator powered by a quartz crystal that creates an extremely accurate measurement of time.

 

What is the lifespan of a watch battery?

 

There are many factors which affect battery life; including the type of the watch, its dimensions, the different functions of the movement and also the capacity of the battery. In most cases, a battery in a brand new quartz watch with a basic time and date functionality may last up to three years.

 

What is a mechanical watch?

A mechanical watch is a watch that uses a mechanical movement to measure the passage of time. It is driven by a spring (called a mainspring) which must be wound periodically. Its force is transmitted through a series of gears to power the balance wheel (a weighted wheel which oscillates back and forth at a constant rate).

 

What is the power reserve for a self-winding mechanical watch?

The functioning of a self-winding mechanical movement depends on the wrist movements of the person wearing it. When fully wound, a watch will usually have a power reserve of around 48 hours.

 

Is my Moog Paris watch waterproof?

Most of Moog watches are waterproof. The resistance of a watch is always shown on the back of the case, therefore, if no indication is given, then your watch is not waterproof.

 

The measure of waterproofing is specified through the meters unit:

 

30 Meters.

 

Does not allow immersion and can’t bear more than the occasional splashes. We advise you to remove your watch before any contact with water.

 

50 Meters.

 

Allows you to immerse it but with a reasonable use in bathtub or a pool, without any diving.

100 Meters.

 

Will not take water and will resist immersions even when used during water sports.

 

200 Meters.

 

Can be used in deep water, while scuba diving, jet skiing, or diving.

 

 

Are Moog Paris watches made of solid gold or are they gold-plated?

All our gold and rose-gold watches are gold-plated.

 

Do Moog stainless steel watches contain nickel?

 

The stainless steel used in our watches does not contain nickel. This means that there is no danger for a person with a nickel allergy. However, Moog Paris recommends buying a titanium, gold or PVD coated watches, if you have a sensitive reaction to stainless steel.

 

Shipping and delivery

 

Where can I find Moog Paris watches?

You can order Moog Paris watch from our website www.moog.paris.

You may also find our official distributors in Japan, Middle East and Russia. For more information relating to our official distributors and delivery, please contact our Customer Service.

 

Where are the orders shipped from?

 

Moog Paris is proud to own a “Made in France” label. Watches are shipped from our headquarter in Le Raincy, a beautiful suburb of Paris.

 

Does Moog Paris ship orders to my country?

Although we strive to provide our clients with the fastest delivery all over the world, there are certain regions where our courier services are unable to deliver to. For more information concerning the delivery, please ask our Customer Service.

 

How does Moog Paris ship the orders?

Depending on the country of residence, we ship the orders using the carrier services of La Poste, Colissimo and FedEx. For a particular delivery request, please contact our Customer Service.

 

Servicing, replacements and return

 

Where should I send my Moog watch that needs to be serviced?

 

Please contact us followingthislinkand we will advise you the nearest location.

 

How often should my Moog watch be serviced?

 

We recommend you to have the watch services once a year.

 

Can I ask for a replacement watch?

If you ask for a replacement, we will refund the price difference accordingly. The calculation is based on the price of the watch, excluding the shipping costs.

For more information please refer to Article 8 - Right of Withdrawal of General Conditions of Sale, or contact our Customer Service.

 

How can I return my watch?

 

You have the right to return or to exchange the product(s) purchased from Moog Paris website within 14 business days after the receipt of the product(s).

 

The product(s) must be unused – in its original packaging with labels - and in the same condition as it was received.

 

Please attach your full name and order number on the parcel and send it to the following address (except for US residents):

 

HEXAGONE SA

38, Allée de l’Ermitage

93 340 LE RAINCY

France

 

If you’re a U.S. resident, please attach your full name and order number on the parcel and send it to the following address:

 

Unitron Enterprise Corp.

2521 Strozier Ave.

South El Monte, CA 91733

U.S.

 

Please note that you may be subject to pay for the shipping expenses for returning your package to us.

Please also note that we do not take responsibility for any items lost during the return shipping.

If you ask for a return, we will refund your purchase sum upon receipt of the watch.

 

 

Warranty and recommendations

 

What does the Moog Paris warranty include and exclude?

Moog Paris offers a Standard International Warranty for two years from the date of purchase.

Moog warranty covers manufacturing defects and any dysfunction of a watch movement. This guarantee does not cover the battery, the strap, the glass and the watch case.

Any damages caused by negligence, shocks, accidents, lack of care, improper use or intervention done by a third party are not covered by Moog Paris warranty.

The guarantee certificate must be sent alongside with the watch for any kind of repair.

 

 

What should I do to prolong the life of my watch?

 

Magnetic fields: Whenever possible keep your watch away from magnetic fields like loudspeakers, refrigerators, certain handbag clasps, etc. Such devices produce strong magnetic fields that may affect the functionality of your watch movement and influence the accuracy of time keeping.

 

Shocks: We recommend you to avoid any kind of shocks and not to wear your watch during sports like basketball, or similar activities because they could cause heavy shocks and damage the watch.

 

Crown: screw it in carefully to ensure that no water enters the mechanism.

Cleaning: for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.

Chemical products: avoid the direct contact with solvents, detergents, perfumes, cosmetic products etc., as they may damage the bracelet, the case or the gaskets.

Temperatures: avoid extreme temperatures (above 60C, or 140F, below 0C, or 32F).