The general terms and conditions of sale detailed below, the Govern contractual relationships entre les user of the website (Hereafter Referred to as the User or You) and the trade name moog Paris, Belonging to the company HEXAGON SA with a capital of 600,000 Euros (Hereafter Referred to as We or moog), Whose headquarter is site location is 38 Hermitage Alley tHE RAINCY 93340, FRANCE and is registered with the Register of Commerce and Companies of Bobigny (the Register of commerce and Companies of Bobigny) under the number 482 097 037 00014.

These general terms and conditions of sale are the only ones applicable and replace all --other conditions UNLESS Otherwise Previously Agreed to in writing. Moog reserves the right to modify terms and conditions at thesis ict discretion; The Therefore you shoulds re-read 'em Each time you visit (Hereafter Referred to as The Website). You May object to changes thesis When They are published online. The changes do not apply to contracts Previously Agreed. Each sale on the Website is-governed by the general terms and conditions applicable on the day of the order. We Understand That by Confirming your order, you-have read and unreservedly Agreed to our general terms and conditions of sale, as well as the Terms of Use HEREIN.


1.1 - The prices of our products are shown in (EUR / USD / GBP) EURO / US DOLLAR / POUND STERLING and include all taxes, excluding the cost of processing and delivery costs.

1.2 - In the event That year order is shipped to a metropolitan area outside of France, Eventual payment of customs duties or local expenses will be the responsibility of the recipient.

1.3 - All orders, Regardless of the country of origin of order, must be paid in EUR / USD / GBP (€ / $ / £).

1.4 - Moog reserves the right to modify the prices of products icts at Any Time; HOWEVER, the products will be charged based upon the rates in effect at the time of Registering your order, and subject to availability.

1.5 - The products REMAIN up to the property of moog payment is made in full.

1.6 - UNLESS Otherwise Stated, different discount coupons can not be combined as one for an order.


2.1 - Customers can Their Place orders online via the website www.moog-paris.comor by phone from Monday to Friday 9 to 6 am* pm* on: +33 1 85 08 14 57. Our sales team speaks fluent English. (Note: * CET = Central European Time zone)

2.2 - Moog reserves the right to cancel or decline the order of Any customer with Whom there are arguments Regarding Any payments of prior orders, or Which would Represent a risk.

2.3 - Any contract were entered into with the customer will be archived on the website  for a period of one year. The customer can access archived Such contracts via Their account on the website.

2.4 - All orders Placed Imply acceptance of prices and descriptions of products available for sale.

2.5 - Moog Chartered to Fulfill all the orders received contingent upon the availability of ict products in stock.


3.1 - You acknowledge HAVING read and accepted thesis Terms and Conditions before Placing your order. The Therefore, the checkout process Ensures acceptance of These Terms and Conditions.

3.2 - UNLESS proven Otherwise, the data Recorded by moog deriving their proof of all the transactions Placed entre moog and Its customers.

3.3 - The contract `shall, in according with the provisions of the French Civil Code, be Concluded by the clicking close on the" Next "button partner after the acceptance of the general terms and conditions, whereby you-have confirmed your shopping cart after-you-have made corrections (if any).

3.4 - For all orders Requiring payment s made ​​by transfer, They Will Remain valid for 5 consecutive business days from the time of order. If the transfer is not received Within this period, the order will be canceled.


4.1 - The product offers and prices visible on the website are valid If They are available in stock.

4.2 - In the event of unavailability of all or portion of an order, you will be Enable notifications by email. Your order will automatically be canceled. In case your account has-been debited, a Corresponding refund will be made by crediting your account Within 20 business days of receipt of payment.


5.1 - Moog offers free shipping to icts customers via Letter Max or So Colissimo Within France metropolitan, and paque Prio for overseas customers, if the total amount of the order is Greater than or equal to € 69 (excluding cart offers and --other ancillary services) . The shipping costs will be shown in the "Summary" During the ordering process.

5.2 - Delivery is charged € 5 if the order contains an item on sale or promotion.

5.3 - The products are Delivered to the address specified by the customer During the ordering process. Moog can not be Held Responsible for late delivery or non-delivery in cases Where the customer has not indicated HAS full and proper delivery address.

5.4 - The average time Observed entre ordering and receiving send the package by the customer is 2 to 5 business days, except in cases of bad weather or crisis.

5.5 - For payments made by credit card: The delivery time is about 2 business days. The Indicated time is an average and corresponds to the processing and delivery of products to metropolitan France.

5.6 - The processing time of orders where payments are made by bank transfer is follow - expect a delay of 2 to 7 additional business days from the original delivery date. Recevoir your order fast, we recommend you pay by credit card.

5.7 - Upon receipt of your order, we recommend you verify to your order in the presence of the delivery person. Your complaint is admissible only if it is MENTIONED in writing at the time you Receive your package. We recommend That You inform of moog Any defects or abnormalities as soon as possible.

5.8 - In the event your parcel That can not be Delivered at Given address, the carrier reserves the right to up your package in the nearest 'pick-up points. Moog can not be Held Responsible for filing a relay spot.


6.1 - You can pay for your purchases Single:

- Via PAYPAL if the amount of the order is less than € 300.

- By Online Payment CyberPlus . (Banque Populaire) payment system
. Consistent with our commitment to Ensure payment security, we inform You That moog audited the reliability of information ENTERED When Registering an order through ict partnership with Cyber ​​Pay More
This approach is hand of our efforts to fight internet frauds, and THUS our commitment to protect all Consumers.
The Therefore, Cyber ​​More May Pay ask you, in Some boxes for additional information (Such as copy of ID, proof of address, ...) to validate your purchase. To Ensure That your order is shipped on time, we recommend That You Provide a phone number Where You Can Be Easily atteint, and confirm the information ENTERED.
If you want to AVOID HAVING to send us Such information, we recommend That You make a payment by bank transfer.

- By bank transfer Within 5 days
The transfer must be received by moog Within 5 business days, Otherwise, the availability shown at the time of order can not be guaranteed. Moog will notify the customer of the new delivery time if considers. Pour obtenir the bank details of Moog Paris to make a transfer, send an email Requesting the bank details at

- By phone : Contact us at +33 1 85 08 14 57 


We-have adopté the 3D Secure protocol Banque Populaire to protect sensitive MOST Effectively all data related to payment. HAS taken Action contre fraud in cooperation with the Banque Populaire, in order to protect customers from ict Any fraudulent use of Their credit card. When making your online payment, you May be Redirected to enter in a qui security code will be sent to you by your bank.

In practice, this means clustering That When You enter your card number, expiry dates and security code, you might be Redirected to your bank's website, qui Could require additional information. Different banks-have different authentication methods.


Pursuant to the French consumer rights Code Article L. 121-20, the customer: has a right of withdrawal qui peut être Practiced Without Any justifications Within fourteen (14) calendar days after receipt of goods ordered.

To do so, the customer must:

  • request a return or exchange by sending an email to
  • return the product in perfect condition, complete (packaging, accessories, manuals, warranty ...) accompagné by the completed return request, to address The Following:

38 avenue de l'Ermitage

Products returned incomplete, damaged, scratched, soiled or dirtied by the customer will not be refunded.
Return costs and Risks are bound by the client. It is The Therefore Advisable que la products are returned by registered mail or By Any Other means clustering with a proof of this return.
UNLESS the customer wanted a product exchange, refund of the full price charged (initial delivery costs included) of the returned products will be made by crediting the account of the customer Within fourteen days qui Following The time is the right of withdrawal has-been exercised. HOWEVER, in case of a partial exercise of the right of withdrawal is only share of an order multiple Containing products, Moog will not refund shipping costs INITIALLY billed to the customer.
Exchanges are accepted dans le limit of stock availability only for the Sami model in a different color and an equivalent amount or in the case of non-conformity of the product of our own making. In the case of an exchange, the delivery cost is offert by moog.
Pursuant to the French consumer rights code Art. L. 121-20-2, the right of withdrawal May not be exercised for products qui-have-been designed gold Clearly personalized to the customer's specifications (special fittings --other than the sizes Indicated on the website, engraving, cutting or Any Other personalization). The Therefore, we will not accept returns for Any personalized products. We advise you to Carefully check your order before confirmation. You can not cancel orders Such ounce They Are confirmed. 


10.1- Shipping methods

Standard shipment is Effected by Letter Max or So Colissimo, an average delivery time is Estimated as forty-eight (48) hours. This time is Given for information only and is not binding.
Any possible to overrun in the delivery time will not entitle the customer to compensation, discounts or cancelation of the order.
In the event que la delivery is delayed beyond the initial fixed time, the buyer shoulds moog inform in writing (by post or email) so moog That can inquire about the delay with the carrier.
Write to us at: 

38 avenue de l'Ermitage

Email us at:

An inquiry of the carrier May take 15 to 30 business days. If, During this period, the product is found, it will be forwarded time immediately to the recipient's designated address in the order or returned to moog.
HOWEVER, if the ordered product is not found by the end of the 30 business days of investigation, moog willresend the product at icts own expense. If the product is not available in stock, a refund will be Issued. 


For all information and queries, please call the moog Customer Services Department from Monday to Friday 9am to 6pm on +33 1 85 08 14 57, or send us an email at: . Vous pouvez aussi write to us at:

Customer Services Department
38 avenue de l'Ermitage


All texts, comments, works, illustrations and pictures on the website Reproduced  are under protection of international copyright and intellectual property law. As Such and in according with the provisions of the Code of Intellectual Property, the contents of this website are for private use only, subject to different or more restrictive provisions of the Code of Intellectual Property. Any, full or partial reproduction of the website  is strictly prohibited. 


13.1 - The offert products on the website comply-with current French legislation. Moog can not be Held Responsible in the event of non-compliance with country's legislation Where goods are Delivered. It is the obligation of the customer to confirm With Their local autorités if it is feasible to import and use the products or qui They INTEND to order services.

13.2 - Pictures are for illustrative Purposes Only. Please Refer to the description of Each product to find out icts specific characteristics. For more information, do not hesitate to contact us.

13.3 - In the event of hyperlinks to other sites from , moog can not be Held Responsible for the content of information on websites thesis.

13.4 - In the event of BtoB purchases Single, moog will not accept the responsibility for Any indirect prejudice due to operating loss, loss of profit, loss of opportunity, damages or costs.


The General Conditions of Sale are subject to French law.
This contract is a translation from the original Contract- " General Sales Conditions " in French language.
In the event of disputes, the French courts `shall-have the exclusive jurisdiction.


Moog, in cooperation with the Banque Populaire, controls all the orders-have-been validated That is ict site. These controls aim to protect . And the customers from wrongful practices run by fraudsters
If the delivery address is different from the billing address in your order, our Service Team May need to contact the two entities MENTIONED; ie, the one linked to the billing address and the one in the Indicated delivery address. Given thesis procedures, our Service Team May need to ask you for Any information required to unblock your order: proof of address, copy of identity card year gold letters proving que le customer is the owner of the credit card. These requests are made ​​by email.
Banque Populaire and the entity through Whom you make your purchase are the recipients of the data related to your order. Non-transmission of data related to your order Prevents ict analysis and execution.
People reserves Bank the right to report annually file incident in case of Any occurrence of unpaid invoices due to fraudulent use of a credit card, Corresponding to an Order placed by the customer . Any false statements or Irregularities May aussi be subject to a specific treatment.
When you enter your bank details, you are Directly connected to the secure payment server of the Polulaire Bank. . . (address .Therefore, moog will not know your credit card number and it will not be Stored on icts server.
One of These symbolsdisplayed at the bottom of your browser indicates That All information Exchanged with the server of the Banque Populaire are encrypted using the SSL protocol and can not be altered or Intercepted. With Cyberplus payment, you are guaranteed moog That is well referenced with the People's Bank to perform transactions on the Internet.
At the end of the transaction, before returning to the website , Cyberplus Payment presents an electronic ticket, Representing all Elements of the payment and the result of the implementation of bank authorization (transaction accepted or Canceled). For more information, please visit Cyberplus Payment:

Pursuant to Article 27 of the Data Protection Act of 6 January 1978 you can ask at Any Time moog not to keep your personal data by writing to us, sending us a message via the contact or email


The dates Indicated on the website are the effective dates in the Paris region Where the registered office of the company is located.


For Those ordering products for use outside of France: Please read Carefully

Please take into account as That share of the relocation of an order or a product-to-any country outside the European Union (EU) territory, you are the import (or the intra-community buyer) of the Products Concerned. You are responsible for the custom duties, local taxes, import duties or State taxes in They Are required box.

You will need to check with the local autorités Where You lies about terms of Bringing the products you ordered-have into your country and you will need to make Any statement and / or payment to the competent bodies of the country Concerned. Furthermore, you will need to check with your local autorités the possibilities of importation and use of the products qui you INTEND to transport. You shoulds aussi que la Ensure manufacturer's technical specifications comply-with the legislation of the country Concerned.

If you do not follow the laws of the Country Where You-have Introduced products, Moog can not be Held Responsible for Any breach of law.

The sales tax exemption is a choice left to the discretion of the merchant, and is under no obligation to give the benefit of the procedure for export sales. will not process Any requests for tax exemption and Refunds. Any request for tax refund will be denied.


18.1 -All of our products are covered by a legal warranty of conformity and a warranty contre latent defects. If a problem OCCURS Within two Years After the dates of receipt and if it falls dans le scope of legal guarantees must of conformity of a product; the shipping costs to send the goods back to moog for after-sales services are supported by the buyer, whereas the return costs to the buyer by aresupported moog. Otherwise, the user of the product is responsible for the repair costs incurred You shoulds and send the item or items to:

Customer Services Department
38 avenue de l'Ermitage

18.2 -The return of the watch after-repair works is Addressed to the delivery address Indicated During the order. If the address is not proper or changed, the customer must touch customer service to make the changes. All address exchange in the customer account is not valid. Whatever the problem with your product, you must attach a copy of the invoice and warranty.

18.3 - All products sold-have a manufacturer's warranty. The terms of the warranty and the length of coverage are valid for two years.

18.4 - Regarding moog products, manufacturer warranties do not cover:

  • Replacement of consumables (batteries, bulbs, bracelets ...)
  • Abnormal or improper use of the products. In this respect, we urge you to Carefully read the instruction manual included with the product,
  • Damage due to the action of an unauthorized repair by third party --other than moog
  • Damage resulting and from an external issue to the product (accident, shock, immersion, chemicals acetone Such As ...)

18.5 - For more information, you can have a look at the ATM guidebelow: 

Marking on back of watch


Rain, hand-washing

Washing-up, bathing and housework

Swimming, snorkeling, showering

Scuba di ving


Not water resistant





3 atm

Water resistant to 30m


Yes, with care



5 atm

Water resistant to 50m



Yes, with care


10 atm

Water resistant to 100m





20 atm

Water resistant to 200m







All opinions Expressed by Users on Supervised and are moderated by the marketing team. In the event That comments are illegal or unethical (abusive advertising, defamatory comments, insults, comments out of context, etc.) reserves the right to cancel or modify the Concerned comments.

Moog belongs to HEXAGONE SARL
Company head office: 38, avenue de l'Ermitage, 93340 Le Raincy, France
With a capital of EUR 600 000
SIRET 482 097 037 00014
VAT number FR74 482 097 037

Office Hours:

Moog -Paris' headquarter is open from: Business days: Monday to Friday (9:00 AM to 18:00 PM CET)

Moog remains closed During the weekends (Saturdays and Sundays), Holidays, and --other French bank / public Holidays

* CET = Central European Time Zone