Terms of Sales



The general conditions of sale detailed below govern the contractual relationship between any user of the site www.moog-paris.com (hereinafter a User or You) and the commercial sign moog Paris belonging to the company HEXAGON SA capital of 600 000 euros, with headquarters located at 38 Hermitage Alley tHE RAINCY 93340 and registered with the Bobigny trade and companies under number Siret 482 097 037 00014.

These conditions of sale are the only applicable and replace all other conditions, except for prior express written consent. Moog may be occasionally obliged to modify certain provisions of its general conditions, so it is necessary that they be reread before each site visit www.moog-paris.com (hereinafter the Site). These changes are effective as from their online and can not apply to contracts concluded earlier. Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our terms of sale after reading them.

By accessing the Site, you agree to the Terms and Conditions and the Terms of Use contained therein.


1.1 - The prices of our products are in (EUR / USD / GBP), EURO / US DOLLAR / POUND STERLING including VAT excluding contribution to processing and shipping costs. 1.2 - For orders to countries other than the France, any customs fees or local taxes will be borne by the recipient. 1.3 - All orders whatever their origin are payable in EUR / USD / GBP (€ / $ / £). 1.4 - Moog reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order entry, subject to availability. 1.5 - the products remain the property of moog until full payment . 1.6 - Unless otherwise noted, discount coupons can not be combined with each other. 1.7 - the seller strives to ensure the privacy and security of data transmitted over the internet. The transaction is carried out and secured by the payment solution CyberPlus Banque Populaire. The website uses a secure 3D-Secure payment, a program created by international issuers Visa (Verified By Visa) and MasterCard (MasterCard Secure Code) to enhance the security of card payments over the Internet. Your payment is 100% secure as well. 


2.1 - The customer can order online via the www.moog-paris.com website or by phone from Monday to Friday from 09:00 to 18:00 * at: +33 1 85 08 14 57. * HEC = CET 2.2 - Moog reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order or present any form of risk. 2.3 - any contract entered into with the customer will be archived moog-paris.com on the site for a period of one year. To access (x) contract (s) archived (s) he has purchased, the customer must make the request by going to his account. 2.4 - Any order implies acceptance of prices and descriptions of products available for sale. 2.5 - the seller agrees to fulfill orders received within the limits of available stocks of products.


3.1 - You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms of Sale.

3.2 - Unless proved otherwise, the data recorded by moog constitute proof of all transactions by moog and customers.

3.3 - The contract will, pursuant to the provisions of the French Civil Code, concluded as soon as you click on the "next" button after accepting the terms and conditions of sale of control by which you confirm your shopping cart after having been correct.

3.4 - For payments by transfer, the order will remain valid for 5 days from the date of confirmation of the order. If the transfer does not reach us within this period, the order will be canceled.


4.1 - The product offers and prices are valid until they are visible on the site, subject to availability.

4.2 - In the event of unavailability of product after placing your order we will notify you by mail as soon as possible. Your order will be canceled and you will be refunded within 20 days if your account was debited.

4.3 - For payment by bank transfer, in case of unavailability of all or part of the order, the refund will be made by crediting the customer's bank account within 20 days from the payment of the sums paid by the customer.


5.1 - Moog offers the customer the cost of delivery by letter or Max So Colissimo to mainland France, and in Europe.

5.2 - Delivery is charged € 6 if the order contains an item on sale or promotion.

5.3 - The products are delivered to the shipping address you provided during the order process. Moog will not be held responsible for late delivery or non-delivery if the customer did not indicate a complete and correct delivery address.

5.4 - The average period between ordering and receiving the package the customer is 2 to 5 days, except in cases of bad weather or force majeure. In case of delay, an email will be sent.

5.5 - In case of payment by credit card, the time is about 2 working days, the deadline indicated is an average and corresponds to the processing time and delivery for products bound for the Metropolitan France and Monaco.

5.6 - The treatment of payments by bank transfer is longer, you must be between 2 and 7 additional days to the initial delivery time. To receive your order quickly, we recommend that you pay by credit card

5.7 - Upon receipt of your order, we recommend that you check the compliance of your order by the delivery person. For the claim to be admissible, it must be stated in writing at the time of receipt. We recommend to inform moog if any, of any anomaly concerning them, as quickly as possible.

5.8 - If your package can not be delivered at home, the carrier reserves the right to file your package at the point nearest relay to you. Moog can not be held responsible for this deposit in the relay point.


6.1 - The payment of your purchases is made:

- By payment on the site PAYPAL , if the order amount is less than 300 €. - By its online payment system Cyber ​​More Payment . (Banque Populaire) In accordance with our commitment to payment security, we inform you moog that verifies the reliability of the information entered when recording a command through its partnership with Cyber ​​More payment. This is part of our commitment to the fight against fraud to payment on the internet and thus protect the . all consumers therefore, payment or More Cyber ​​our fraud prevention service will ask you, in some cases, additional information (such as: copy of ID, proof of address, ...) to validate your purchase. in this case, to ensure the shipment of your order on time, we recommend that you provide a landline number where you will be easily reachable, and to confirm the information entered. If you want to avoid having to communicate such information, we recommend you to make a payment by bank transfer.

- Or by bank transfer within 5 days
The transfer must be received within 5 days moog. Otherwise, the availability indicated at the time the order will be guaranteed, moog notify the customer of the new delivery if needed.
To get the bank details of moog, thank you to send an email to contact @ moog-paris .com

- Or by phone at + 33 1 85 08 14 57 


www.moog-paris.com applies the 3D Secure protocol for Volksbank to protect most effectively all sensitive data related to payment.

Moog is against fraud in collaboration with Banque Populaire in order to protect its customers from fraudulent use of their credit card. Thus, you may need during your payment online to enter a security code that is communicated to you by your bank.

In practice, this means that when you enter your card number, expiration and security code, you will be redirected to your bank may ask for additional information. Each bank has different means of authentication.


Pursuant to Article L 121-20 of the consumer law, the customer has a right of withdrawal he can exercise without any reasons, within fourteen (14) days from receipt of the ordered products.

To do this, the Customer must:

  • request a return or exchange mail to contact@moog-paris.com
  • return the product (s) (s) in perfect condition, complete (packaging, accessories, manual, warranty ...) accompanied by the return complete, at the following address:

38 avenue de l'Ermitage

Products returned incomplete, damaged, scratched, damaged or deteriorated by the customer will not be refunded.
Return costs and risks are borne by the customer. It is therefore advisable to keep proof of this return, which means that products be returned by registered mail, or by any other means of proving the reference / product (s).

Unless the client wanted a product exchange, the redemption of all of the charges (initial delivery costs included) of products returned by crediting the card used by the customer, at the latest within fourteen days following the date on which the withdrawal right has been exercised. However, in case of partial exercise the right of withdrawal on only part of an order containing several products, Moog will not be able to pay the shipping costs initially billed to the customer.

Exchanges are accepted in the stocks only for the same model in a different color and an equivalent amount or in the case of non-compliance of the product of our making. In the case of exchange of the second shipment postage is offered by Moog.

Pursuant to Article L. 121-20-2 of the Consumer Law, the right of withdrawal will apply to products that have been designated or customized by the client (different characteristics than those initially offered on the site internet, engraving, bracelet shortening or other customization).
Thus, we will not accept returns of personalized products. We therefore ask that check your order before its validation.
You can not cancel an order after it validated. 


10.1 - Standard Delivery
The provider Max or Letter So Colissimo allows delivery within an average of forty-eight hours. This time is given for information only and is not contractual.
Any delay will only result in damages, withholding or cancellation of the order by the Buyer.
In case of late delivery from the initial date the Buyer shall report in writing (mail or email) to allow for moog moog to conduct an investigation with the carrier.
an investigation with the carrier can last 15 to 30 days. If during this period, the product is found, it will be immediately forwarded to the address of the addressee named in the order or returned home moog.
However, if the ordered product is not found at the end of this 30 days of investigation, moog will proceed at its own expense to a new shipment of products ordered by the buyer, subject to available stock, or refund of the order. 


For information or questions, the Customer Service of moog is available by phone from Monday to Friday from 9am to 18:00 +33 1 85 08 14 57; E-mail: contact@moog-paris.com; by mail addressed to:

Customer Service
38 avenue de l'Ermitage


All the texts, commentaries, articles, illustrations and images reproduced on the moog sites are reserved under copyright as well as intellectual property and for the world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different rules even more restrictive code of intellectual property. Total or partial reproduction of moog site is strictly prohibited.


13.1 - The products offered comply with French legislation. Responsibility for moog can not be engaged in case of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of import or use of products or services you plan to order.

13.2 - The photos are for illustrative purposes. Please refer to the description of each product to know the precise characteristics, and if in doubt or if you wish further information do not hesitate to contact us.

13.3 - In case of hyperlinks to other sites from www.moog-paris.com sites moog is not responsible for the content of the information provided on these sites after activation of these links.

13.4 - In case of professional purchases, moog not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, loss of opportunity, damages or expenses.


This contract is subject to French law.
The language of this contract is the French language.
In case of dispute the French courts will have jurisdiction. 


15.1 - Moog in collaboration with Banque Populaire, all commands control that have been validated on its website. These controls are designed to protect www.moog-paris.com from abuses operated by fraudsters.

For a command that has a different delivery address than the billing address, our services may be necessary to contact the two people mentioned; . ie the person attached to the billing address and the one indicated for the delivery address
Under these procedures, our services may be necessary to ask all the parts required to unblock your order: proof of address, copy of an identity card, letter indicating that the client is the owner of the credit card. These requests are made ​​by email.
The People's Bank and the intermediary from whom you purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the execution and analysis of your transaction.
The occurrence of unpaid invoices due to fraudulent use of a credit card registration of the related contact with your order associated with this outstanding within a payment incident file implemented by the People's Bank. A statement or anomalies may also be subject to a specific treatment.
When you enter your bank details, you are directly connected to the secure payment server of the Banque Populaire (https: // paiement.systempay. fr). Moog do not know your credit card number and it is not stored on its server.
One of the symbols displayed at the bottom of your browser indicates that any information that is exchanged with the server of the People's Bank encrypted using the SSL protocol and can not be intercepted or modified.
with Cyberplus payment, you are guaranteed that moog is well referenced with Banque Populaire to cash transactions on the Internet.
at the end of the transaction, and before returning to www.moog-paris.com site, Cyberplus payment presents an electronic ticket, representing all elements of the payment and the result of the application of bank authorization (transaction accepted or canceled).

For more information, you can visit Cyberplus Payment: http://www.cyberpluspaiement.com

Pursuant to Article 27 of the Data Protection Act of 6 January 1978, you can always ask us not to keep your personal data by sending us a message via the contact page or email contact @ moog-paris. com


16.1 - The data on the site are the effective dates in the Paris region where the registered office of the company is located.

ARTICLE 17 - tax refund

Ordering a product for use outside France: thank you to read this paragraph.

You must take into consideration that, as part of the relocation of an order or a product outside the EU, you remain the importer (or intra-Community purchaser) of the product concerned. Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.

You must check with the local authorities of your residence on the conditions of entry of the products ordered and you must make any statement and / or payment corresponding to the competent bodies of the country concerned. In addition, you should check with local authorities the possibilities of import or use of products you plan to route. You must also ensure that the techniques specific to the manufacturer respect the legislation of the country concerned.
If you do not respect the laws of the country where you have introduced products, we can not be held responsible.

VAT refunds is a choice left to the discretion of the merchant, the latter is not obliged to give the benefit of the export sales process. Www.moog-paris.com will not process requests tax refund. Any request for tax refund will be denied.


18.1 - All our products have the legal guarantee of compliance and the guarantee against hidden defects. If a problem occurs within 2 years after the date of receipt and if it falls within the scope of legal guarantees of conformity of a product. The shipping costs of the product are in service to the customer, moog will handle customer referral fees once the supported product.
However, the user is responsible for repair costs of unsupported and will send its o uses the product (s) at the following address:

After sales service
38 avenue de l'Ermitage

18.2 - The return of the watch after repair works to the delivery address of the order. If the address is not correct, the customer must contact the customer service that will make the change. All address changes in the customer account is not valid.
Whatever problem your article, you must attach a copy of the invoice and warranty.

18.3 - All products sold also benefit from the guarantee valid manufacturer for two years.

18.4 - Regarding moog products, manufacturer warranties do not cover:

- Replacement of consumables (batteries, batteries, bracelets ...),
- abnormal or improper product use. We invite you in this regard to carefully review the instruction manual provided with the products,
- damage due to the intervention of a repairer not approved by moog
- damage resulting from a cause external to the product (accident, shock , immersion, contact with a chemical component ...)

18.5 - The table below shows you the possible uses of your watch according to its sealing.


Information about housing bottom


Rain, splashing

Crockery, household and bath

Swimming, snorkeling

Scuba diving


Not waterproof





3 atm

Water resistant 30m


Yes, carefully



5 atm

Water resistant 50m



Yes, carefully


10 atm

Water resistant 100m





20 atm

Water resistant 200m







Any opinions left by www.moog-paris.com Users are screened and moderated by the marketing team. As soon as the words are breaking the law and ethics (abusive publicity, defamation, insults, out of context ...) www.moog-paris.com reserves the right to reject or amend the notice concerned.

Moog is part of the HEXAGON SARL

Registered office: 38 avenue de l'Ermitage, 93340 Le Raincy
SARL capital 600 000
SIRET 482 097 037 00014
VAT number FR74 482 097 037

Opening hours:

The headquarters of Moog -Paris is open from: Monday to Friday (from 9:00 to 18:00 * *)

Our office is closed for the weekend (Saturday and Sunday), public holidays, and other banks / French Public Holidays